Refund and Return Policy

At Delighted Decors, we are committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to be transparent, straightforward, and customer-centric. Please read the following terms and conditions carefully to understand how our process works.

1. Eligibility for Return and Refund:

We accept returns and offer refunds exclusively for items that are received in a damaged or defective condition.
To be eligible, customers must notify us of the damage within 48 hours of receiving the product.

2. Capturing Proof of Damage:

To streamline the refund process, we require customers to capture an unboxing video before opening the package. This video serves as crucial evidence in the event of damaged or defective products.
Please ensure that the video clearly shows the unopened package, the condition of the packaging, and the unwrapping of the item.

3. Submitting Refund Requests:

Refund requests must be submitted via our customer support email within 48 hours of receiving the damaged item.
Include the unboxing video as an attachment to your refund request email.
Clearly state your order number, the specific item(s) in question, and a detailed description of the damage.

4. Inspection and Verification:

Once we receive your refund request and unboxing video, our team will thoroughly inspect the provided evidence.
We reserve the right to request additional information or clarification if needed.

5. Refund Process:

Upon successful verification, we will initiate the refund process.
Refunds will be issued to the original payment method used during the purchase.
Please allow 7-10 business days for the refund to reflect in your account.

6. Non-Eligibility for Refund:

Refunds will not be issued for items damaged due to mishandling, misuse, or failure to follow care instructions provided.
Items that have been altered or modified from their original condition are not eligible for a refund.

7. Return Shipping:

If a return is authorized, customers will be provided with a prepaid shipping label.
Ensure the item is securely packaged in its original packaging for return.

8. Contact Us:

For any questions, concerns, or to initiate a refund request, please contact our customer support team at support@delighteddecors.com.

At Delighted Decors, we value your trust and are dedicated to providing you with a seamless and enjoyable shopping experience. If you have any further inquiries regarding our Return and Refund Policy, please do not hesitate to reach out to our customer support team. Thank you for choosing Delighted Decors to transform your living spaces.